Our Intake Process
We understand the decision to seek mental health services can be difficult, so we streamline our intake process as much as possible. Start by giving us a call at (402) 483-7900 or click the button below to complete an online request form. This service request form routes to a protected Kindred Psychology email account. Your message will be answered by a member of our Coordination Team. Please don’t include highly confidential information in this contact form, as we haven’t yet established that we will be working together and your privacy matters to us.
After receiving your inquiry, we will communicate with you over the phone or electronically, whichever you prefer, about your needs in a clinician. No need to go into lots of detail, just the general reason for seeking services (e.g., “depression and anxiety”). You can tell us the name of the person you’d like to see, if you know that information. We will ask you questions about your insurance coverage, so you’ll want to locate your insurance card. It’s helpful if you use your insurance portal to verify the providers in your network. We can also help by reviewing your insurance benefits with you. Once we have this information, our Coordination Team will connect with providers about new client availability and compatibility. (Please be patient here, as it often takes a bit of time to catch clinicians between sessions!) If everything aligns, we will schedule a time for you to meet your therapist for an intake session. Click on the button below for answers to some Frequently Asked Questions.
We use a HIPAA-compliant electronic portal for our scheduling, record-keeping, and billing processes. After you schedule your first appointment, we will send a link to your email account so you can access the intake paperwork. This link can be accessed on your phone, tablet, or computer. To help our clinicians prepare for your first session, we require certain forms be completed 24 hours before this first appointment. If you don’t have access to the internet or electronics, just let us know – you can arrive early on the day of your first appointment to complete the required forms.