Our Intake Process
We understand the decision to seek mental health services can be difficult, so we streamline our intake process as much as possible. The easiest way to get the ball rolling is to click the button below to complete an online service request. This service request form routes to a protected Kindred Psychology email account. Your message will be answered by a member of our Client Coordination Team. Please don’t include highly confidential information in this contact form, as we haven’t yet established that we will be working together and your privacy matters to us. If you have questions, or want to talk about your options before submitting a request, give us a call at (402) 483-7900! If you miss us, just leave a message – our voicemail is monitored daily by our Client Care Coordinators!
After receiving your inquiry, we will communicate with you over the phone or electronically, whichever you prefer, about your needs in a clinician. No need to go into lots of detail, just the general reason for seeking services (e.g., “depression and anxiety”). You can tell us the name of the person you’d like to see, if you know that information. We will ask you questions about your insurance coverage, so you’ll want to locate your insurance card. It’s also helpful if you use your insurance portal to verify the providers in your network, or to call Member Services (via the phone number on your card), prior to requesting services.
We will verify that your insurance benefits are active, and help review your coverage if you know what type of policy you have. Once we have this information, our Client Coordination Team will connect with providers about new client availability and compatibility. (Please be patient here, as it often takes a bit of time for our Coordinators to assess provider caseloads!) If everything aligns, we will schedule a time for you to meet your therapist for an intake session. Click on the button below for answers to some Frequently Asked Questions.
We use a HIPAA-compliant electronic portal for our scheduling, record-keeping, and billing processes. During the scheduling process, our Client Coordination Team will send you an invitation to the client portal. Once registered, you will be able to access all features of the client portal, including forms and shared files, secure messaging with your provider, billing documents, and the self-scheduling widget. You can register in the portal anywhere you can access your email.
Additionally, you will be sent a new client intake packet via the portal. To help our clinicians prepare for your first session, we require that intake forms are completed 24 hours before this first appointment. If you don’t have access to the internet or electronics, just let us know – you can arrive early on the day of your first appointment to complete the required forms.
